With DIRECTV’s Smart Search, finding exactly what you’re looking for on TV is faster and easier tan ever. Smart Search allows you to find programming in connection with the Program Guide, based on keywords. It gives search results instantly as you enter the first letter of the title of the show you want to find.
1. Click the MENU button on your remote, and
then select SEARCH.
2. Select SEARCH to find the subject, channel,
actor, title or the recent search ítem you're looking for.
3. Use your arrow buttons to navigate the letters on the letter
pad, enter the title you're looking for and a list of related
programming will be displayed.
4. Use your arrow buttons to navigate and press
SELECT to choose your desired show.
To buy a Pay-Per-View, a special event, a Sport Package or to upgrade your programming, call Customer Service at 787-776-5252.
Yes, you can configure your Parental Controls as needed.
Steps to follow:
The satellite retransmits the digital signal to the parabolic antenna installed in your home. This digital signal uses the same language as computers, ceros and ones. Due to the signal's simplicity and how easy is for the receiver to read it, the quality of the image and audio you get with DIRECTV is equivalent the original version of the program. DIRECTV provides the best quality of signal available today; with laser disc clarity and neatness and the purity compact disc audio. Another digital transmission advantage is interference scarceness; it is not affected as a great deal as other types of transmission are. This technology eliminates the common blurry white lines on the screen so often experienced by cable transmissions.
Yes, DIRECTV passes through any local Emergency Alert System (EAS) messages that are broadcast on the main local station networks. However, these local EAS messages will not be available on all DIRECTV channels.
When cancelling your DIRECTV account, you do not need to return the equipment, however, if you prefer to recycle it, you can do by delivering it to the DIRECTV Warehouse after 11 days of the cancellation being processed.
This is the equipment that you can recycle:
Almacén DIRECTV - Trujillo Alto
Carr. 8860, KM 0.4
Bo. Las Cuevas, Sector Matienzo
Trujillo Alto, PR 00979
Monday to Friday: 8:00 am to 11:00 a.m and 1:30 pm to 3:30
p.m.
*Not available on Holidays.
DIRECTV Plus DVR is a service that allows you to enjoy TV in a totally different way. It's a modern digital recording system that gives you control of your television. With it you can:
To subscribe and learn more about DIRECTV Plus™ DVR requirements please call 787-776-5252.
The DVR records complete shows, not segments; unless you just have changed the receiver to that channel. In all such instances, the DVR records the show from that segment on. When you click the REC button, the system starts recording the show you are watching. The control bar will show up indicating the Record icon “R” and will also indicate in orange the stored portion of the show.
You can use the Programming Guide to schedule future recordings. Highlight the desire show and click once on the REC button to set the recording. For series, click twice the REC button to record all episodes.
DVR Scheduler will allow you to schedule the recording, however a message will be displayed letting you know that the channel/programming selected is not available and subscription is required.
The DIRECTV Plus™ DVR receiver allows you to record up to 2 programs at once while watching a third one previously recorded.
Press List on your remote to watch your recorded programs.
Equipment required: Model: L-16. Manufacturer: Phillips/ Thompson
Press the key that indicates the equipment you want to program (ex. TV, VCR, or SAT) and the corresponding code according to the equipment you are programming simultaneously.
Press the key that indicates the equipment you want to program (ex. TV, VCR, or SAT) and the Mute key simultaneously. Once the light of the remote control is on, press the code that corresponds to the equipment you are programming.
Press and release the SAT key once. Then press and maintain the SET key pressed until the red light turns on and turns off twice. Then press the 4-digit code.
*If this process does not work with the current batteries, replace for new batteries and proceed to re-program the remote control. If these two options do not work, call our Customer Service Center.
If you are experiencing image or audio problems, please check that the receiver cables are properly connected. Otherwise, disconnect and reconnect them.
There are two ways to RESET your equipment:
· To RESET the HUGHES Receiver:
Press the POWER key on the receiver and the arrow down; or with
your remote control just press the ACTION/POWER keys.
·
To RESET the THOMSON Receiver/Box:
Press the arrow to the right and then up for 3 seconds.
Disconnect the receiver from the electricity plug and reconnect it.
Step 1: VerifiCheck the cables behind your receiver for proper connection. To fix this type of problem you should RESET the equipment (please see above to how to reset the receiver).
Step 2: After resetting the receiver, please wait a few seconds until the ON/STAND BY key starts flashing.
Step 3: Turn on the receiver with your remote control by pressing SAT or directly from the receiver with the ON/STANDBY key.
Step 4: PPress the CLEAR key in the remote control to go to the OPENING CONFIGURATION screen and wait a few seconds until the Programming Guide shows up.
Step 5: EPick the channel you want to watch and then press MENU-SELECT. If the problem continues, call our Customer Service Center.
Your signal might be temporary blocked. You should RESET the system.
Your signal might be temporary blocked. You should RESET the system. If this does not work, make sure the cables are properly connected.
Equipment might be off, disconnected from the electrical outlet, blocked. If it is blocked you should RESET.
It is probably a technical malfunction; please call our Customer Service Center.
Check connection cables. Please disconnect and re-connect them if necessary.
Check the receiver for correct connection to an electrical outlet. If the problem continues, call our Customer Service Center.
· On your receiver, please press the right arrow and menu keys. If this is the problem, it should automatically switch to a color screen.
· Press Menu, then select OPTIONS, FORMAT, and then choose the NTSC option.
Because we know that accidents can happen, with DIRECTV you can
be protected. Get the DIRECTV Service Plan and enjoy these
benefits for just $5.49 a month:
• Technical Service
• Receiver Relocation
• Replacement of equipment (boxes, remote control, smart
card)
To get the DIRECTV Service Plan, contact us at
787-776-5252 or write to us at
servicio@directvpr.com.
· If it is the first time, you should press OK to complete the update.
· Should you have had downloads in the past, please contact our Customer Service Center.
· This message indicates that the memory card for purchasing Pay Per View services has come to its limit, that your receiver is not connected to a telephone line, or that the purchasing feature has been deactivated.
· This message appears when your have a suspended signal or programming package you have does not include the selected channel. Please RESET the system, if problem persists, contact our Customer Service Center at 787-776-5252 or 1-866-DIRECTV.
· Your receiver has not been yet activated. Please call our Customer Service Center.
· Deco 1 (HUGHES)
· Deco 2 (THOMSON)
· You should RESET the equipment.
If this does not work, please call our Customer Service Center at (787) 776-5252 or 1-866-347-3288.
· Your receiver is not picking up the satellite signal, some of the possible causes are: severe rain, a foreign object blocking the dish, or a change in the original position of the dish. If this does not solve the problem, call our Customer Service Center.
· This occurs when a card is not compatible with your receiver. Check card for proper insertion. After re-inserting it, RESET the receiver. If this does not fix the problem, call our Customer Service Center.
· All Pay per View movies or events have a 15-minute ordering window. Once this window is closed, this message will appear. Another reason could be that your programming package does not include this channel.
Depending on your billing cycle, DIRECTV charges in advance for a full month of service. Also, you will be allowed to select your invoice date.
· Advanced charges for your first complete billing cycle.
· Sports packages, Pay per view movies and events purchased.
· If applicable programming charges and rent, from the date of your activation until your selected invoice date. These are known as prorated or partial charges.
Changing to an electronic payment method saves you time and money. These are the options:
• Direct Debit from your bank account - Payments are automatically deducted from your bank account.
• Direct Debit from your credit card - Payments are automatically deducted from your credit card.
• E-bill - Get your monthly statement via email and make your payment using MiDIRECTV.
Get your invoice via the postal service. A $4.00 fee applies to each invoice. Make your payments by:
• Using
MiDIRECTV, available 24/7.
• Calling Customer Service at
787-776-5252, dial option 2, and
follow the instructions of our automated system available
24/7.
• Mailing your payment with your invoice to: PO BOX 71556 San
Juan, PR 00936-8514
• At any Remote Payment Station using the DIRECTV customer
number easily and securely through participating locations. Know
where they are located
here.
Visit MiDIRECTV and view your detailed invoice, check your last three invoices, and your online payments.
· Please consider, when using other options, the payment will take about 72 hours working hours to post in your account.
· You have 10 calendar days to make your payment after your invoice date. A $10.00 fee applies to all late payments. This charge will post in your next billing cycle.
· After these 10 days your account will be past due, therefore it will be subject to a partial disconnection with a $3.00 monthly charge.
· If your service goes to total disconnection, you will need to pay the total past due balance plus a $15.00 reconnection fee.
· All claims need to be filed within the first 30 days after your billing date. Please contact our Customer Service Department at 1-866-347-3288 or 787-776-5252. In addition, you may write us at PO BOX 71413 San Juan, Puerto Rico 00936-8513.
To comply with the obligation outlined in Section 1063.16 of the Puerto Rico Internal Revenue Code of 2011, as amended, DIRECTV provides access to Form 480.7F to Business customers (and Residential customers upon request) in Puerto Rico who made payments to DIRECTV during the past calendar year. Please consult your financial advisor to determine if you require a Form 480.7F.
RESIDENTIAL CUSTOMER:
IMPORTANT: To protect your data, please do not include your social security number.
Your 480.7F Form will be sent to the email address on file for your DIRECTV service.
BUSINESS CUSTOMER:
Closed Caption issues can originate from several different programming sources. DIRECTV is not creating and/or modifying captioning data but is simply passing information received from the original program provider through to our customers. DIRECTV broadcast systems are designed to pass-through captioning without adding any degradation to the caption data stream.
The most common Closed Caption errors originate from programming sources and program guide information vendors. For example, the local Television Broadcast Station may be experiencing technical problems in the generation of captions especially during live programming events, such as local news, sporting events, etc. If programming received from the national networks includes captioning errors, local affiliated stations will pass those errors along as part of the broadcast feed they deliver to DIRECTV. In extremely rare cases there are errors found in the DIRECTV broadcast system configuration. In some cases, a customer's hardware may cause good Closed Caption information to be missing or garbled. In these cases, it is necessary to reset the equipment or to verify that the local settings are correct.
For immediate closed-captioning issues, call 787-776-5252 or email to servicio@directvpr.com
